Owners & guests
Frequently asked questions
Clear answers, thoughtful care. A little more clarity before your next step.
For property owners
How is my property protected against damage?
We discuss suitable insurance, booking-platform protections and any deposit arrangements before your property goes live. Cover, exclusions and claim deadlines vary; platform protection is not a substitute for appropriate short-term letting insurance. Contact us to confirm the arrangements for your property.
How are guests vetted?
Guest screening is part of our management approach. We review available booking information, communicate with guests and set clear house rules. Checks depend on the booking channel and agreed arrangements; no screening process can remove every risk.
How does dynamic pricing compare with long-term rent?
Short-term rates can adjust with demand, seasonality, local events and booking lead time. Long-term rent usually offers a more predictable monthly figure. A fair comparison considers occupancy, utilities, cleaning, fees and other costs—not just the headline nightly rate. Our estimator is indicative, not a guaranteed return.
What about compliance and safety?
Requirements depend on the property and location. Before hosting, discuss relevant permissions, mortgage or lease restrictions, insurance, fire safety and applicable gas and electrical checks. We can help identify practical next steps, but specialist legal or safety advice may be needed.
Can I still use my own property?
Tell us when you would like to use your home so owner stays and unavailable dates can be agreed and reflected in the calendar. Flexibility depends on your management agreement and existing confirmed bookings; please discuss dates before making plans.
Can you co-host if my property is outside your local areas?
We offer nationwide remote co-hosting. We will discuss the support your property needs and how local cleaning, maintenance and any in-person tasks will be arranged before agreeing the service.
For our guests
How do I book a stay?
Visit our Stays page to explore the homes, then follow a Book Direct link to check live availability, prices and booking conditions. The booking site is the source for your final total and reservation details.
Are the homes suitable for business and leisure stays?
Our homes welcome business, contractor and leisure stays. Guest capacities and amenities are shown on the Stays page. Check the individual listing for the layout, parking and facilities that matter to your visit.
Where can I find check-in times and cancellation terms?
Check the individual booking listing and your reservation confirmation for arrival times, check-out times, cancellation terms and house rules. These may vary by property and booking. Please contact us if anything is unclear before you reserve.
Who can I contact about my stay?
For a question before booking or help with a reservation, contact our office or WhatsApp using the details on our Contact page. For an existing reservation, include your property name and booking reference.